Refund & Return Policy

Last Updated: July 2026

At SOL & SKIN by Dr. Zeeshan, we are committed to providing high-quality skincare products. If you are not completely satisfied with your purchase, please review our return policy below.

Returns

Returns are accepted within 7 days of receiving your order.

To qualify for a return:

• The product must be unused, unopened, and in its original packaging.

• Proof of purchase or order confirmation is required.

• Products showing signs of use or damage caused by the customer are not eligible for return.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Opened skincare products

• Used cosmetics or personal care items

• Products with broken safety seals

• Gift cards

• Promotional or clearance items

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund after verification.

Refunds

Approved refunds will be processed within 5–7 business days through the original payment method or bank transfer, depending on the payment method used.

Order Cancellation

Orders may only be cancelled before they are dispatched.

Contact Us

Email: support@solandskin.pk

WhatsApp: +92 300 1234567

Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM (PKT)